How We Rate Casinos
At Elli Lives Where, we evaluate online casinos with a rigorous methodology to help Australian players find safe, fair, and entertaining gaming platforms. Our reviews focus on Rainbet Casino and other operators, using the criteria outlined below.
Licensing & Regulation
We prioritise casinos holding valid licenses from reputable jurisdictions. For Australian players, we assess whether operators hold licences from:
- Malta Gaming Authority (MGA)
- UK Gambling Commission (UKGC)
- Curaçao eGaming License
- Local Australian state-based approvals where applicable
Proper licensing is non-negotiable and directly impacts a casino's overall rating. Unlicensed or poorly regulated operators receive substantial deductions.
Game Selection & Software Providers
We evaluate the breadth and quality of gaming options available, including:
- Slot machine variety and RTP transparency
- Live casino offerings (blackjack, roulette, baccarat)
- Table games and specialty games
- Partnerships with leading software providers (Microgaming, NetEnt, Evolution Gaming, Pragmatic Play, etc.)
Casinos with diverse, regularly updated game libraries and partnerships with tier-one developers score higher.
Bonus Terms & Wagering Requirements
We scrutinise promotional offers to ensure fairness and transparency. Key factors include:
- Clarity of bonus terms and conditions
- Reasonable wagering/rollover requirements (we flag excessive requirements)
- Maximum cashout limits and withdrawal restrictions
- Game eligibility and contribution rates
- Bonus validity periods
Bonuses with hidden conditions or unrealistic playthrough requirements result in lower scores.
Payment Methods & Withdrawal Speed
We assess the convenience and reliability of deposit and withdrawal options:
- Cryptocurrency support (Bitcoin, Ethereum, etc.)
- E-wallet options (PayPal, Skrill, Neteller)
- Bank transfers and local payment methods
- Average withdrawal processing times
- Absence of hidden fees and charges
Casinos offering multiple payment methods with fast, transparent processing receive higher ratings.
Customer Support
We evaluate the quality and accessibility of customer service, including:
- 24/7 live chat availability
- Email support responsiveness
- Phone support options
- Multilingual support for Australian players
- Average response times and resolution quality
Casinos with responsive, knowledgeable support teams available round-the-clock score higher ratings.
Mobile Experience
We test and assess mobile accessibility and functionality:
- Responsive web design compatibility
- Native iOS and Android apps (where available)
- Loading speed and performance
- Navigation intuitiveness
- Game availability on mobile platforms
Seamless mobile experiences are essential for modern casino operations and significantly influence our ratings.
Responsible Gaming Tools
We prioritise operator commitment to player protection:
- Deposit limit functionality
- Self-exclusion options
- Cooling-off periods and session timeouts
- Links to problem gambling resources
- Reality check reminders
- Compliance with Australian responsible gambling standards
Casinos with comprehensive responsible gaming features demonstrate commitment to player wellbeing and receive higher scores.
Our Rating Scale
We use a 1-10 scoring system to rate each casino across all categories:
- 9-10 (Excellent): Outstanding across all criteria. Highly recommended for Australian players.
- 7-8 (Good): Strong performance in most areas with minor areas for improvement.
- 5-6 (Fair): Average offering with some concerns or inconsistencies.
- 3-4 (Poor): Significant issues affecting player experience or safety.
- 1-2 (Not Recommended): Major red flags including licensing concerns, unfair terms, or poor service.
Final casino ratings are calculated by weighting these criteria according to their importance, with Licensing & Regulation carrying the greatest influence.